Frequently Asked Questions

Q: What is custom label bottled water?
A: Custom label bottled water is one of the most cost effective means of advertising available. It allows your customers to leave events with your company name, logo, message, and contact information in their hands. It's not just for businesses; we also design custom labels for special occasions like weddings, birthday parties, holidays, etc... There really is no better way to get your message into your customers hands.

Q: What kind of water is it?
A: ITS Perfect Products, Inc. uses purified drinking water. The water we use is purified by the process of Reverse Osmosis which leaves a TDS (Total Dissolved Solids) level between 2 and 3. TDS is an indicator test used for analysis and measure of the mineral content of bottled water. The Reverse Osmosis process assures that the final product water is free of any unwanted minerals, bacteria or contaminates.

Q: What is the shelf life of bottled water?
A: There technically is no shelf life for water but we date stamp ours as it is bottled and recommend that it be consumed within 2 years from date of bottling.

Q: What bottle sizes are available?
A: At present, 16.9 oz, 12 oz, and 8 oz clear plastic bottles are available. ITS Perfect Products, Inc. will be offering 20 oz bottles in the near future.

Q: What kinds of bottles do you use?
A: ITS Perfect Products, Inc., uses high-quality PET (plastic) bottles that are lightweight (25 grams per bottle) and clear in color.

Q: What kinds of caps do you use?
A: All of our bottles come with standard flat safety caps with a single safety seal around at the base of the cap, and are available in either white or blue. ITS Perfect Products, Inc. will be offering sports caps in the near future.

Q: What kind of labels do you use?
A: Custom labels are made from true waterproof plastic/film and are available in either white or clear stock.  

Q: What are the sizes of the labels?
A: 16.9oz & 12oz labels are 2.25" x 7.75". 8oz labels are 1.625" x 7.875". We can make them smaller if you require but this is a standard size for the label to wrap around the bottle.

Q: Do you charge for set-up and artwork?
A: There is no cost to submit your own artwork, provided it is done in the format located on our Design Department page. Otherwise, we do charge $50.00 per hour to have someone from our design staff assist you. Generally we can do your art in an hours time unless your logo requires rebuilding.

Q. What kind of file formats do you accept?
A: High Resolution (300 DPI or above) PDF files are preferred. All files must be in CMYK and not RGB. We can also accept files in the following formats: Adobe® Photoshop® (TIF with no crop marks) and Adobe® Illustrator®(AI & EPS), but images must be embedded and fonts outlined.

Q: Can you do four-color process orders?
A: Yes, at no additional cost.

Q: Is there an extra charge for bleeds?
A: No. There is no additional charge for full bleed printing.

Q: What is full bleed color?
A: When artwork meets any edge of the label with no white border or blank space between the artwork and the edge of the label. Bleeds run a little over the crop line where the labels are cut. This insures that the label will not a have a white line on one of the borders.

Q: Can I see a proof of my label prior to press?
A: Yes. ITS Perfect Products, Inc. will email you a pre-press proof within 3 business days after placing your order. There may be an additional charge for proofs depending on the volume of the order.

Q. Will a pre-press proof match what I see on my monitor?
A: Due to the differences in computer monitor screens, some printed colors in your proof may not exactly match the colors on your monitor. If color accuracy must be exact, please contact us for suggestions. We can have color proofs mailed direct to you for an additional cost.

Q: Is there a minimum order?
A: Yes. The minimum order is 21 cases (504 bottles).

Q: What is the average production time once my order has been received?
A: Product is normally shipped 7 - 15 business days after artwork approval.
Rush options are available upon request for an up-charge.

Q: Can you accommodate rush orders?
A: All new orders require a minimum processing time of 3 business days. Delivery required in 7 days or less is subject to a 15% surcharge, excluding F.O.B. and fuel service charges. ITS Perfect Products, Inc. can produce a 1 to 5 day turn around depending on production availability. *If we warehouse your labels we can supply you with bottles in a days notice most of the time.

Q: Can my labels be kept in stock, and on file?
A: Yes. Our customer labels are kept in stock for re-orders which greatly reduces the lead time on an order. We recommend you print additional labels if you know in advance that you will be doing a re-order. Artwork is kept on file for a period of three years.

Q: Can re-orders be placed after the initial order?
A: Yes. Re-orders are not a problem.

Q: Is there an additional set-up charge for re-orders?
A: No. There is not an additional set-up charge.

Q: Do I have to receive the entire order at one time?
A: No. ITS Perfect Products can drop ship an order from storage.

Q: Can I use my credit card to place an order?
A: ITS Perfect Products, Inc. accepts both MasterCard and Visa.

Q: What if I am not satisfied with my order?
A: If you are not satisfied with the quality of the label you received, please contact us at your earliest opportunity. We will do our very best to ensure that you are completely satisfied with your labels.

Q: Can ITS Perfect Products, Inc. arrange for the shipping of my order?
A: Yes. We will supply you with a quote once we know the destination zip code, and the size of the order. We will also need to know if there is a dock and fork lift at the delivery location so we can arrange for the proper delivery.

Q: From where is my order shipped?
A: All shipments are made from 3186 North Kennicott Avenue, Arlington Heights, IL 60004. We can ship advance quantities to a destination which you can drop ship from if you would like as well.

Q: What does the water weigh?
A: A 24 pack case of 16.9 oz. bottles weighs 28 lbs.

Q: What if I live/work in the area, can I pick up my order?
A: Yes, please let us know at the time the order is placed, that you would prefer to pick up your order, so we can schedule a convenient pick up time.